REFUND
POLICY

1. THE SHORT VERSION

If you are not happy with your purchase, you can request a full refund within 14 days of buying — no questions asked. We also offer free trials on our apps, so you can try before you buy.

2. HOW PAYMENTS & REFUNDS WORK

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and processes all refunds on our behalf.

When your refund is approved, Paddle returns the full purchase amount to your original payment method. Processing times depend on your bank or card issuer (typically 5–10 business days).

3. HOW TO REQUEST A REFUND

Within 14 days of purchase, either:

• — Email us at info@perfectparadox.co.uk with your order number (found in your Paddle receipt email), or
• — Contact Paddle directly via the link in your receipt email or at paddle.net

No justification is required, although feedback on why the app did not work for you is always appreciated and helps us improve.

4. AFTER 14 DAYS

Refund requests after 14 days are assessed case by case. If the app has a defect we cannot fix within a reasonable time, you are entitled to a refund under the UK Consumer Rights Act 2015 (and equivalent consumer protections in your country of residence). Your statutory rights are not affected by this policy.

5. LICENSE DEACTIVATION

When a refund is issued, the associated license key is deactivated. Your local data and documents are yours and remain untouched — our apps store everything on your Mac.

6. CONTACT US